The relationship among employee empowerment, service quality at the FCM4 department and employee job satisfaction: a case study at Bosch Vietnam CO., LTDTác giả:
The relationship among employee empowerment, service quality at the FCM4 department and employee job satisfaction: a case study at Bosch Vietnam CO., LTD: Graduation thesis of the Industrial Management/ Nguyen Thi Kim Ngan; Nguyen Thi Anh Van (Supervisor). -- Ho Chi Minh City: Ho Chi Minh City University of Technology and Education, 2025
Call no. : QCN-24 658.312 N573-N576
Customer Relationship Management: The Winning Strategy in a Challenging Economy
"Customer Relationship Management: The Winning Strategy in a Challenging Economy"
As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions.
In a growth economy, businesses typically work hard to expand their customer base and spend aggressively to stoke the growth engine. When money is tight however, existing customer relationships grow in importance as organizations seek a cost-effective way to nurture business expansion. And while there is no magic pill or panacea, Customer Relationship Management (CRM) solutions can provide the foundation for sustainable growth...